Provide quality customer service to include but not limited to the following:
- Attention to detail
- Meet and greet customers
- Review requisition forms to ensure proper completion (signatures, timestamps, part numbers, description and quantity)
- Answer questions regarding availability of parts
- Ask appropriate questions to ensure correct parts are researched and provided
- Inform customers when requested parts are available
- Maintain neat and clean stock room area and perform regular cycle counts of material
- Provide recommendations on min/max stocking levels
Stock Room Responsibilities:
Shall perform a variety of warehousing duties, to include, but not limited to the following:
- Understanding of warehouse storage plans and warehouse operations
- Perform manual counts and inventory reconciliation at 98% accuracy as assigned
- Perform daily cycle counts at a 98% accuracy rate as assigned
- Verifying materials against receiving, shipping, storage and inventory documents, noting and reporting discrepancies and damage
- Routing materials to prescribed storage locations
- Storing, stacking, or palletizing materials in accordance with prescribed storage methods
- Managing and taking inventory of received, shipped and/or stored materials daily
- Examine stored materials and report deterioration and damage
- Removing material from storage/receipt areas and preparing it for turn-in
- Process and/or affix, receipt, shipment, storage, pick/pack and other paperwork and reports as required
- Provide causative research for misidentified, damaged, non-located material as required
- Operates hand or power trucks and/or forklift in performing warehousing duties
In addition, Material Planner will devote at least one (1) hour daily and five (5) hours weekly to his assigned base per scheduled shift. This time will be utilized to perform 5S functions (Sort, Set, Shine, Standardize, and Sustain). This includes removal of trash and debris from the storeroom. This can be inspected by either MANCON management of MBTA leadership.
Parts Pickup:
- Occasionally drive vehicle to designated vendors' location to purchase/pick-up parts
- Provide documentation to vendors as required (tax exempt form, credit references)
- Review all vendor invoices to ensure accuracy on pricing, parts, and quantities
- Return products to MANCON location in a timely manner
Data Entry:
- Generate customer requisitions in the inventory system
- Enter vendor receiving documents in the inventory system
- Receive, stow and catalog in and out bound inventory
Other Requirements:
- Provide support to the MBTA location during emergencies
- Receive Material from Main Warehouse and other Base Locations by 8:00 am
- Adhere to required procedures
- Must wear location specific Personal Protective Equipment (PPE) at all times
- Required to wear company provided shirts daily
