• Video Teleconference Technician

    ID 2018-3818
    Job Location US-CA-Seaside
    Company : Name Linked
    Defense Manpower Data Center
    Work Day
    Monday - Friday
    Type
    Temporary Full-Time
    Customer Security Check (Current or Obtain/Maintain)
    Public Trust; adjudicated NACLC
  • Overview

    DMDC is a geographically dispersed organization that operates major programs that affect individual members of the Department of Defense (DoD), as well as other Federal Departments and Agencies.  These programs support active duty, reserve, and retired military members and their families and civilian employees of the DoD.  These programs include verifying military entitlements and benefits; managing the DoD ID card issuance program; providing identity management for the DoD; helping identify fraud and waste in DoD pay and benefit systems; personnel and property identification, authentication, and access control systems; personnel evacuation support systems; conducting personnel surveys; and assisting military members and their spouses with relocations, quality of life issues and post-service job searches.  The Office of the DMDC Director is located in Alexandria, VA and the office of the DMDC Deputy Director is located in Seaside, CA.

    Responsibilities

    • Provide coverage 7:00 a.m. - 5:00 p.m.  Periodically, these hours of operation may be extended to meet the requirements of a specific conference or Video Teleconference (VTC).  
    • Schedule reservations for the four VTC conference rooms in Seaside and two VTC conference rooms in Alexandria.
    • Log daily functions, i.e. boot up and test video technical equipment every morning before the start of the business day as required; power the systems down at the end of the day.  Secure cabinets and rooms prior to departure each day and when the conference center facility is unstaffed.
    • Assist customers with operating VTC equipment using DMDC Administrative Instructions.  When a solution cannot be found the DMDC Helpdesk shall be contacted for support. 
    • Assist and perform AMX Touch Panel navigation and application menus; maintain a general understanding of the product or service.
    • Escalate any technical issues regarding the equipment to the DMDC IT operations helpdesk to create a ticket according to the existing administrative instructions.
    • Ensure Polycom phones are plugged in and assist users in setup if requested.  Ensure that all manuals and POC lists are updated with the most current versions in the conference rooms.
    • Update the Wired Privacy 2 (WP2) Key on laptops available for use through the Conference Facility Center as required.  Escalation to IT Operations Helpdesk should occur once any malfunction is confirmed to be a technical/system failure.
    • Coordinate conference calls to include Meet-me-line (MML) set up for DMDC Alexandria, VA office; facilitate online and in-person conference scheduling and back up for DMDC Seaside, CA Meet-me-line (MML) set up.
    • Update the automated listing of conference room meetings at the close of each day for the next business day so that room assignments are visible to users as they enter the Conference Center.  

    Qualifications

    • U.S Citizen
    • Experience in the set-up and operation of video teleconference equipment and ability to utilize such equipment to establish and coordinate video teleconferences between various geographic locations
    • Ability to maintain links between the conference facility and laptop computers

     

     

    Preferred Qualifications

    • Customer service, organizational, writing and communication skills

     

     

     

     

    Physical Requirements

    Light work - Frequently exerting up to 20 pounds of force possibly using arm and/or leg control. Work is still primarily sedentary work with occasional walking and standing.

    Essential Requirements

    Lifting, Reaching, Sitting, Standing, Stooping, Walking

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