• Operations Manager

    ID 2018-3782
    Job Location US-NJ-Ewing
    Company : Name Linked
    NJDOT Fernwood
    Work Day
    Monday - Friday, Other
    Work day - Other
    Weekend hours may be required
    Work Shift
    1 First shift
    Shift - Other
    Evening/Night hours may be required
    Type
    Full-Time
    Background Check
    Credit Check, Criminal Check, DMV Check, Other
    Skills/Competency Check
    Driver's License, Forklift Trainer License
  • Overview

    The Operations Manager provides overall program leadership to ensure that MANCON achieves all contractual requirements and provides the highest level of customer service. Working in close coordination with NJDOT and MANCON headquarters Supply Chain Management leadership, the Operations Manager will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between NJDOT and MANCON.

    The Operations Manager will be responsible for day-to-day contract execution in accordance with NJDOT’s Statement of Needs. The Operations Manager will have operational decision-making authority to ensure that MANCON’s workforce is responding appropriately to NJDOT’s operational requirements. Travel to complete assigned functions will include both overnight and weekends. Meetings with the customer may require business formal attire.

    The Operations Manager will be supported by the Regional Managers and the Corporate Contract Support Team.

    Responsibilities

    Contract Management Requirements:
    • Work with the NJDOT Fleet Management to ensure that the contract is administered in a single and consistent manner.
    • Attend customer meetings to assess problems and concerns
    • Ask appropriate questions to ensure understanding of customer requirements
    • Answer questions regarding MANCON capabilities and resources
    • Review, familiarize with and adhere to MANCON’s SOPs, Manager Manual, and Safety Manual.
    • Investigate product complaints
    • Conduct research and answer questions regarding availability of parts
    • Monitor level of service reports
    • Ensure operations are conducted in accordance with signed contract and SCM procedures
    • Perform site visits and safety inspections

     

    Personnel Management Requirements
    • Supervise contract employees, monitoring all job description activities
    • Review and submit timesheets to include emergency overtime
    • Investigate and resolve personnel issues.
    • Hire and terminate in accordance with MANCON policies
    • Provide training on processes and procedures to new employees
    • Monitor employee performance and address problems in accordance with established disciplinary processes

     

    Ancillary Requirements
    • Attention to detail
    • Answer all messages phone\e-mail in a timely fashion
    • Disperse all communications between MANCON corporate and field employees as directed
    • Assist with delivery and pick-ups
    • Provide 24 hour support to NJDOT
    • Conduct project research and provide findings
    • Train forklift trainers and operators

    Qualifications

    • 10 years computer experience
    • 10 years auto or heavy duty truck parts experience
    • 10 years inventory experience
    • 10 years customer service experience
    • 10 years supervisory experience
    • 24-hour availability
    • Valid driver’s license with 2 years driving experience
    • Obtain and maintain a trainer forklift certificate
    • Overnight and weekend travel to multiple sites

    Physical Requirements

    Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Essential Requirements

    Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

    Physical Requirements Other

    Work is mostly performed in an office setting, however some requirements occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions.  Travel to site in a vehicle will occur. 

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