The Contract Support Manager (CSM) is responsible for managing all aspects of the assigned contracts.
The CSM is the main point of contact with the customer for operational and contractual issues. The CSM will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between the customer and MANCON. The CSM will meet periodically with the customer to ensure they are receiving excellent service and address any issues.
The CSM leads a MANCON headquarters based contract support team. This team performs invoice verifications, billing discrepancy resolution, vendor account establishment, cycle count reconciliation, causative research, inventory adjustments, monthly invoicing, vendor negotiations, and seasonal ordering.
Additionally, the CSM will assist with ongoing support efforts of existing and prospective operations. These duties will involve working with vendors; preparing research data on VMI specific items and pricing; assisting with strategic sourcing initiatives; assisting with site unique requirements; attending pre-proposal conferences and site visits; and assisting with the proposal preparations.
This position requires traveling to and working at customer locations, which could encompass weekends. In some unique situations, such as starting up a new contract, longer hours and extended travel would be required.
The dress code for pre-proposal conferences, site visits, oral presentations, and customer meetings may require business formal attire.
Contract Management Requirements:
Contract Startup Requirements:
Inventory Management requirements
Personnel Management Requirements
Work is mostly performed in an office setting, however some requirements such as contract startup and physical inventory counts occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions.