Contract Support Manager

ID 2018-3624
Company : Name Linked
Work Day
Monday - Friday
Work day - Other
weekend work as required
Customer Security Check (Current or Obtain/Maintain)
Background Check
Credit Check, Criminal Check, DMV Check, Other
Skills/Competency Check
Driver's License, Forklift Trainer License


The Contract Support Manager (CSM) is responsible for managing all aspects of the assigned contracts.


The CSM is the main point of contact with the customer for operational and contractual issues.  The CSM will champion the efforts to improve efficiency, reduce operational costs, seek competitive parts pricing, improve vehicle availability, reduce vehicle life cycle costs, improve maintenance outcomes, increase productivity, and streamline operations between the customer and MANCON.  The CSM will meet periodically with the customer to ensure they are receiving excellent service and address any issues.


The CSM leads a MANCON headquarters based contract support team.  This team performs invoice verifications, billing discrepancy resolution, vendor account establishment, cycle count reconciliation, causative research, inventory adjustments, monthly invoicing, vendor negotiations, and seasonal ordering.


Additionally, the CSM will assist with ongoing support efforts of existing and prospective operations.  These duties will involve working with vendors; preparing research data on VMI specific items and pricing; assisting with strategic sourcing initiatives; assisting with site unique requirements; attending pre-proposal conferences and site visits; and assisting with the proposal preparations.


This position requires traveling to and working at customer locations, which could encompass weekends.  In some unique situations, such as starting up a new contract, longer hours and extended travel would be required.


The dress code for pre-proposal conferences, site visits, oral presentations, and customer meetings may require business formal attire.


Contract Management Requirements:

  • Attend customer meetings
  • Ask appropriate questions to assess problems and concerns
  • Answer questions regarding MANCON capabilities and resources
  • Ensure operations are conducted in accordance with signed contracts
  • Review and familiarize self with MANCON SOPs, Manager Manual, and Safety Manual
  • Investigate product complaints
  • Conduct research and answer questions regarding availability of parts
  • Monitor level of service reports
  • Perform site visits and safety inspections


Contract Startup Requirements:

  • Attend customer meetings to detail implementation timelines and requirements
  • Ask appropriate questions to ensure understanding of customer requirements
  • Answer questions regarding corporate capabilities and resources
  • Coordinate and conduct inventories for transfer of existing inventory
  • Establish new vendor accounts and relationships
  • Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, and other sources to ascertain the necessary parts to procure
  • Contact appropriate vendors for pricing and to place orders
  • Provide past sales research as requested, utilizing the inventory system
  • Check parts availability at all MANCON locations utilizing the inventory system.
  • Contact other MANCON locations to request transfers of parts or obtain parts information.
  • Survey assigned spaces to plan and implement shelving and office furniture requirements
  • Coordinate information technology requirements, such as ordering internet service, setting up workstations and printers, and managing user accounts.

Inventory Management requirements

  • Assist with review and monitoring of inventory cycle counts.
  • Conduct wall to wall inventories following established procedures
  • Perform system research on inventory discrepancies
  • Provide detailed report concerning outcome of wall to wall inventories
  • Meet with customer to discuss future requirements in regards to stocking levels.
  • Provide field level training in regards to inventory management processes and procedures

Personnel Management Requirements

  • Supervise contract personnel, monitoring all job description activities
  • Interview and hire candidates for open positions
  • Provide training on processes and procedures to new employees
  • Monitor employee performance and address problems in accordance with established disciplinary processes
  • Ensure employees participate in SCM continuing training program


Ancillary Requirements 

  • Attention to detail
  • Train employees on forklift operations
  • Review and provide comments and questions regarding RFPs
  • Assist with developing responses to RFPs
  • Provide research on items and pricing for existing and prospective efforts
  • Attend pre-proposal meetings, site visits, and oral presentations related to RFPs


  • 5 years computer experience
  • 5 years auto or heavy duty parts experience
  • 5 years inventory experience
  • 5 years customer service experience
  • 5 years supervisory experience
  • Driver's License with two years of driving experience
  • Overnight and weekend travel to multiple sites
  • Obtain and maintain forklift trainer certificate

Preferred Qualifications

  • Experience in utilizing Inventory/Point-of-Sale applications to manage inventory, specifically CounterPoint and Microsoft Dynamics NAV

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Walking

Physical Requirements Other

Work is mostly performed in an office setting, however some requirements such as contract startup and physical inventory counts occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions. 


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