Medical Office Clerk

2018-3605
US-VA-Hampton
MTF Langley AFB
Work Day
Monday - Friday
Work Shift
1 First shift
Type
Full-Time
Customer Security Check (Current or Obtain/Maintain)
Other, Public Trust; adjudicated NACI
Medical Requirements
Chicksaw Nation Checklist, Flu Vaccine, Hepatitis A, Hepatitis B, Measles, Mumps, Rubella (MMR), Other, Polio, Tetanus (Tdap), Tuberculosis (TB/PPD), Varicella (Chicken Pox)
Skills/Competency Check
Computer Skills Test

Overview

The Medical Office Clerk provides clerical/administrative support in wards, clinics, or other departments at the Langley medical Treatment Facility.

Responsibilities

  • Greets patients/visitors at a front desk, information center or office setting.
  • Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
  • Ensures arrival of medical records prior to appointment(s).
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Performs other administrative and clerical duties in support of the medical care and operational support.
  • Creates appointment schedules and templates in patient appointment computer system.
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Qualifications

  • Ability to type 50 WPM
  • Knowledge of general medical ethics
  • Telephone etiquette skills
  • Customer service skills
  • General office administrative and clerical skills
  • Ability to communicate both orally and in writing
  • High school diploma or General Educational Development (GED) equivalency
  • 6 months of experience in office setting

Preferred Qualifications

Knowledge of: Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care Systems (CHCS), Defense Enrollment Eligibility Reporting System (DEERS); Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system; Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures

Physical Requirements

Light work - Frequently exerting up to 20 pounds of force possibly using arm and/or leg control. Work is still primarily sedentary work with occasional walking and standing.

Essential Requirements

Lifting, Reaching, Sitting, Standing, Stooping, Walking

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