Medical Office Clerk - Hanscom AFB

US-MA-Hanscom AFB
66th Medical Squadron
Work Day
Monday - Friday
Customer Security Check (Current or Obtain/Maintain)
Other, Public Trust; adjudicated NACI
Medical Requirements
Chicksaw Nation Checklist, Flu Vaccine, Hepatitis A, Hepatitis B, Measles, Mumps, Rubella (MMR), Polio, Tetanus (Tdap), Tuberculosis (TB/PPD), Varicella (Chicken Pox)
Skills/Competency Check
Computer Skills Test


Provides clerical/administrative support in wards, clinics, or other departments of a medical treatment facility.


  •   Greets patients/visitors at a front desk, informaton center or office seeting
  • Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required. 
  • Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. 
  • Obtains updates and files medical records as needed. 
  • Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. 
  • Ensures arrival of medical records prior to appointment(s). 
  • Initiates and locates patient medical records as needed. 
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). 
  • Performs other administrative and clerical duties in support of the medical care and operational support. 
  • Creates appointment schedules and templates in patient appointment computer system. 
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.


  • Able to type 50 WPM  
  • General medical ethics
  • Telephone etiquette skills
  • Customer service skills
  • General office administrative and clerical skills
  • Ability to communicate effectively, both orally and in writing 
  • High school diploma or General Educational Development (GED) equivalency 
  • 6 months of experience in office setting



Preferred Qualifications

  • Armed Forces Health Longitudinal Technology Application (AHLTA)  
  • Composite Health Care Systems (CHCS)  
  • Defense Enrollment Eligibility Reporting System (DEERS); 
  • Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system. 
  •  Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures 
  • Medical terminology desired.  

Physical Requirements

Light work - Frequently exerting up to 20 pounds of force possibly using arm and/or leg control. Work is still primarily sedentary work with occasional walking and standing.

Essential Requirements

Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other

Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.


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